Except in rare circumstances, the money sent to the customer by the insurance company is meant to pay for the repairs to the damaged vehicle. The payment will need to be given to the repair center upon completion of the repairs. If the customer deposits the check into their personal account, they will need to pay the repair center directly upon completion. If the check has been issued to the customer by the insurance company, but not received by the customer, the customer may contact the insurance company to reissue the check directly to the repair center in order to expedite release of the vehicle upon completion.