Frequently Asked Questions
1. Does the shop offer a guarantee on repairs and paint?
Collision King provides a written lifetime guarantee on all repairs and paint, as long as you own the vehicle.
2. Are the collision center’s technicians properly trained and certified to work on my vehicle?
All Collision King Repair Center managers and technicians have completed and continue to undergo extensive I-CAR (factory) training and accreditation.
3. Are the most accurate equipment and processes used to repair my vehicle?
We only use uni-body repair equipment, Sherwin Williams color matching technology, and spray bake downdraft paint processes, all regarded as the gold standards and practices in our industry. Only the most accurate measures are taken to restore your vehicle to its original factory specifications.
4. How many estimates must I obtain for my insurance company?
There is no law requiring you to obtain more than one estimate. You have the right to go to the collision center of your choice. Be sure the repair center you choose offers a written repair warranty.
5. Can the shop help me with my auto insurance claims in Lubbock?
We are an approved collision center with major insurance companies and many local dealerships. Should the insurance company mail you the payment check or you owe a deductible, those payments should be made at the time you collect your vehicle. We will happy to assist you with this process.
6. Does the collision center provide a rental or courtesy vehicle?
If you are the claimant, the other party’s insurance, by law, must provide you with a rental vehicle for the duration of repairs. Collision King Repair Center also maintains a fleet of courtesy vehicles for those who are not covered under rental insurance. Some restrictions do apply.
7. What is a deductible? When/who do I pay the deductible to?
You deductible is the portion of a covered loss that you are responsible for paying before the insurance company becomes responsible for payment under the policy. For example, if the covered claim is $2,500 and your deductible applicable to that coverage is $500, you will pay the $500 and the responsible insurance company will pay the $2000. In most cases, you will pay the amount of your deductible directly to the repair center you have chosen upon completion of repairs to your vehicle.
8. Why is my lien company holding listed on my check?
If you have a loan on your vehicle and choose cash settlement in lieu of repairs, your lien holder will be named as a co-payee on any payment over $100. We recommend you contact your lien holder for information regarding their legal interest. If repairs are completed at a later date, contact your agent, who will verify the vehicle has been repaired and remove the unrepairable damage coverage restriction. If you choose to repair your vehicle and your payment check will need to be mailed off to the lien holder for the company’s signature endorsement, we will gladly assist you with this process.
9. What if additional damage is found during repairs, or my insurance company’s estimate is lower that the repair shop’s estimate?
Insurance companies and repair facilities both write estimates based on the damages they can see. If there are additional damages or part price increases, we will contact the claims supplement departments for approval. In many cases, the insurance companies require one of their field adjusters to inspect the additional damages and approve further charges/payments. Once the adjuster comes to an agreement with the repair center, additional damages payment will be issued directly to the repair facility. In most cases, the only amount of out-of-pocket expenses you will have for the repairs to your vehicle is your deductible.
10. Where is your repair center located?
Collision King is conveniently located at 4913 South Loop 289 in Lubbock, Texas. We are located outside of the Loop between Golden Corral and the US Post Office.
11. What are your hours of operation?
Collision King is open from 7:30 a.m. to 6 p.m. Monday through Friday.